Refund & Cancellation

We always do our best to provide you with a great shopping experience. In case, if you are not satisfied with your order, you can return it to us within 7 days from the delivery date.

We accept the return of products in unused condition with original tags and will be subjected to our inspection.

On what conditions returns will be accepted?

We accept a return if the item shipped to you falls under any of the below:

  • Damaged product
  • The product received is different from the ordered one.
  • Size mismatch
  • Customized products no refund & no exchange options 

What is the process to return my order?

Please send us an email to info@stanwellskids.in to receive a reverse pick up Ticket number. Please mention your order Id, pick up address, mobile number, and product name in the mail.

  • REFUNDS

We do not refund the amount, only replace the product. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your replacement after inspecting the item.

If your replacement is approved, we will ship the product.

  • Item showing delivered But it not received

In some cases when delivery agent tried to contact the customer and  they were not attended the call, they mark delivery on shipment portal. So it shows the item has been successfully delivered. But the customer couldn't get the item.  Customer contact the seller and ask us, item has not delivered but we receive notification as item has been delivered. At that time, we contacted the delivery service and make a case against them. It take 3-4 days tat to get a proper revert. So we need 4 days time to issue refund to our clients. So please be patient against the refund. We will issue refund to your account with in 4 days time.  We won't initiate the refund to any other account. Refund only issue on original payment account only

  • SHIPPING

You will be responsible for paying for your own shipping costs for returning your item.