Exchange & Cancellation

Exchange & Cancellation Policy

At Stanwells Kids, we are committed to delivering a smooth and trusted shopping experience. If you face any sizing issues or receive a damaged item, the following policy outlines our guidelines for exchanges, refunds, and cancellations.

✅ Important Notes:

Refunds are not offered under regular conditions (only under specific cases).
For damaged or defective items, return must be initiated within 7 days of delivery.
📦 A clear unboxing video is mandatory to claim a refund or replacement.
❌ Claims without video will be rejected.
For minor transit damage (e.g., a pearl has come off, embroidery bead/thread broken):
- Must be reported within 48 hours of delivery.
- A video showing the issue is required.
- ✅ Stanwells Kids will repair and resend the item without compromising original quality.
- 🚚 Stanwells Kids will bear both-way transit costs in such cases.
Reverse shipping charge of ₹100 applies for exchange requests (if pickup is available).
Gift vouchers and shipping charges are non-refundable.
Customized products:
- ❌ Not eligible for exchange or return
- ❌ Not eligible for discounts
Products must be unused and unwashed with original tags and packaging intact.
Washed or worn items will not be accepted.
📞 Contact for support:
- +91 9846256563 / +91 9539996641
- ✉️ info@stanwellskids.in

❌ Non-Exchangeable / Non-Refundable Products:

Certain heavy products
Ready to Ship items
Lucky Sizes items
Customized or Personalized products
Couture Collection Products:
For products under the Couture Collection category, exchanges are only allowed for fitting issues. The item can be exchanged for the same design in a different size. Exchange for a different design is not applicable.

📏 Please double-check size charts, product descriptions, and delivery times before placing your order.

🔁 Exchange Policy

Requests must be made within 7 days of delivery.
Products must be in original condition with tags and packaging intact.
Request an exchange by:
- Filling out the online exchange form (link to be provided), or
- Emailing info@stanwellskids.in with:
  - Order ID
  - Reason for exchange
  - Clear photos or a video (if applicable)
Accepted reasons include:
- Size issues
- Wrong item received
- Damaged/defective product

💸 Exchange Terms & Charges:

Reverse Pickup Charge: ₹100 (waived if self-returned)
If reverse pickup is unavailable in your area, you must self-return the product and share the tracking ID.
If the exchange item is of lower value, the balance will be issued as a gift voucher (valid for 3 months).
Gift vouchers and discount codes cannot be used on exchange orders.
Couture Collection: Size exchanges only; no design change permitted.
Some heavy items are limited to same-item exchange only.

💰 Refund Eligibility

Refunds are applicable only if:

The item received is damaged, defective, or broken

❗ Please note:

Gift vouchers are non-returnable
Shipping and self-return courier costs are non-refundable

⏳ Refund Process & Timeline:

Returned product will go through a quality check.
Allow 7–10 days for the return to reach us.
Refund will be processed within 7–15 working days after approval, to the original payment method.

❌ Order Cancellation Policy

Orders may be cancelled within 5 hours of placement.
Once production has started, cancellation is not allowed.
If cancelled after 5 hours but before production, a 5% transaction fee will be deducted from the refund.
If cancelled after production (valid emergencies only), a 7% restocking fee will apply.
No cancellation for:
- Ready to Ship items
- Lucky Sizes
- Customized items

⚠️ Disclaimer

All photographs may slightly vary in color from the actual product due to lighting conditions or screen settings.
Product embellishments such as embroidery, beads, or stones may slightly differ in placement, as many items are hand-crafted.
Minor irregularities in finish are not considered defects but a part of the product’s uniqueness.

📩 Need Help?

For any assistance, contact us:

📞 +91 9846256563 / +91 9539996641
📧 info@stanwellskids.in