1. Select the product which you want to buy
2. Choose the age group (Before buying please check with size chart.

If your baby is little chubby or tall, please select the next size)
3. Add to cart
4. Proceed checkout ✅
5. Make Payment


Order confirmed 🙂

Order Confirmation Email/Whatsapp:

• Check your email/Whatsapp for the order confirmation message you received after making the purchase. This email often contains a link or information on how to track your order.

Visit the Tracking Page:

• Go to the tracking page on the website of the shipping carrier used for your order
• Enter your order number or tracking number, which is often provided in the confirmation email.

Contact Customer Support:

• If you're unable to find tracking information or have questions about your order status, contact the customer support of the company from which you made the purchase. They can provide assistance and updates.

WhatsApp +919846256563

Track My Order

Please check our Shipping Charges for a detailed breakdown of our shipping costs.

Standard Shipping: This is the most common and affordable option. Delivery times can vary, typically ranging from a few days to a couple of weeks.

Express Shipping: This is one of the fastest shipping methods available. It often guarantees delivery within one to three business days, but it tends to be more costly.

International Shipping: For shipments between countries, international shipping methods are used. Delivery times and costs can vary significantly based on the destination and shipping service chosen

Note: Fast shipping only available in major cities 📍

SHIPPING CHARGES

Contact Customer Support: The first step is to contact the customer support of the company you made the purchase from. Many companies have customer service representatives who may assist you with updating the shipping address or provide guidance on the next steps.

Customer Support:

Call/Whatsapp +919846256563

Email Info@stanwellskids.in

Note

once a shipment has been dispatched, it can be challenging to modify or change the delivery details. However, the specific options available may vary depending on the shipping carrier and the policies of the seller or retailer. Here are some common scenarios:

We accept international orders

Hand Wash: Gently hand wash the garment in a basin or sink using a mild detergent. Avoid wringing or twisting the fabric, as this can cause stretching or damage.

Dry Cleaning: Some delicate or special fabrics, such as wool, silk, or certain embellished materials, may require dry cleaning. Take the garment to a professional dry cleaner for proper care.

Read Care Labels: Always check the care labels on your clothing for specific instructions. They provide important information about the fabric and recommended washing methods.

Use Cold Water: Washing in cold water helps prevent colors from fading and minimizes the risk of shrinking. It also conserves energy compared to using hot water.

Avoid Overloading the Machine: Overloading the washing machine can lead to ineffective cleaning and increased wear on clothing. Follow the manufacturer's recommendations for load size.

Zip Zippers and Fasten Buttons: Before washing, zip up zippers, fasten buttons, and close hooks to prevent snagging and damage to other items in the load.

Stanwells Kids
9/ 401, 402, 403, 404,
Opp Crown Auditorium,
Kuttitheruvu,
Kayamkulam,
Alappuzha,
Kerala, 690559
Phone:+91 9539996641,+91 9846256563

Email:-info@stanwellskids.in

In some cases when delivery agent tried to contact the customer and they were not attended the call, they mark delivery on shipment portal. So it shows the item has been successfully delivered. But the customer couldn't get the item. Customer contact the seller and ask us, item has not delivered but we receive notification as item has been delivered. At that time, we contacted the delivery service and make a case against them. It take 3-4 days tat to get a proper revert. So we need 4 days time to issue refund to our clients. So please be patient against the refund. We will issue refund to your account with in 4 days time. We won't initiate the refund to any other account. Refund only issue on original payment account only

You can contact our customer support team by calling or WhatsApp

+919846256563 Chat Support 24/7

+919539996641 Available On Office time 10 Am to 5pm

You can also email us at info@stanwellskids.in. We are always happy to assist you
with any questions or concerns you may have.

At Stanwells Kids, we want to make the exchange process as smooth and straightforward as possible. Please follow the steps below to exchange your item(s):

Open Our Website:

Visit our website at www.stanwellskids.in.
Access Exchange Order:

Click on the "Exchange Order" option located in the above menu.
Enter Your Details:

Input your Order ID and the email address used for the purchase.
Select Products for Exchange:

Choose the product(s) you wish to exchange.
If you need a different product, click on "All Products" to browse our catalog.
Select Product & Size:

Select the desired product and choose the appropriate size.
Complete Payment:

If there is any price difference, complete the payment process for the new product.
Once payment is confirmed, you will receive a confirmation email with the exchange details.

Pickup & Shipping:
Our team will arrange for the pickup of the item(s) you wish to exchange.
After the pickup is done, we will ship the new item(s) to you.
Confirmation:

You will receive an email with the tracking details of your new item(s) once they are shipped.

Need Assistance?
If you encounter any issues or have any questions, please contact our customer service team at info@stanwellskids.in WhatsApp +91 9846256563

Customers should follow a defined exchange process, which often involves contacting customer support, filling out an exchange form, or initiating the process through the online storeExchange Order

We do not offer refunds to any customers. (applicable in some cases)

Product which you received in “Damaged/Defective/Broken” condition.

Products not as per description on the website OR a wrong item sent.

Gift Vouchers are not returnable.

For exchanging orders, customers have to pay Rs.100 as reverse shipment Courier Charge

Exchange orders are typically accepted within a specific time frame from the date of delivery. This time frame is within 7 working days with the date of delivery

In some cases, return pickup is not available in some remote areas. At that point, you are responsible for sending back the item. So you don’t have to pay reverse shipment charge Rs.100. After dispatching the item please share tracking details to our email id info@stanwellskids.in

Customers are usually required to provide proof of purchase, such as a receipt or photograph of the return package to validate the exchange request.

For defective/damaged items, we will issue refund. After we receive the return, the product will go through a quality check. Please note that it takes 7-10 days for us to receive the returned product. Finally, after the product passes the quality check, we will issue a refund to your account. It takes 7 to15 working days maximum to reflect in your account in the original payment mode.