Order Cancellation Policy – Stanwells Kids

At Stanwells Kids, every product is crafted with love and care, often on a made-to-order basis. We understand that plans may change, so we offer limited cancellations under the terms below.

Cancellation Eligibility

Orders can be cancelled within 5 hours of placement, provided the order has not already been sent for production, stitching, packing, or shipping.

To request a cancellation, please contact us with your Order ID through:

WhatsApp/Call: +91 9846256563
Email: info@stanwellskids.in

Cancellations Not Allowed

Cancellations will not be accepted in the following cases:

• If the order has already been sent for production or stitching, including cases where the customer has requested immediate processing.

• If the product is Ready to Ship, part of Lucky Sizes, or a Customized order.

• If the order has already been packed or shipped.

Refund Deductions

If your cancellation is approved within the eligible cancellation window, a 5% payment gateway transaction fee will be deducted from your refund.

If a cancellation request is made after production has begun and is accepted only due to a valid emergency, a 7% restocking fee will be deducted to cover material, handling, and processing costs.

Refund Timeline

Approved refunds will be processed within 7–10 working days to the original payment method.

Prefer to Exchange?

If you are unsure about cancelling your order, you may choose to request an exchange instead, subject to our Exchange Policy.

Need Help?

For any cancellation-related assistance, please contact us with your Order ID and reason for cancellation.

Email: info@stanwellskids.in
WhatsApp/Call: +91 9846256563 / +91 9539996641

Policy Updates Disclaimer

Stanwells Kids reserves the right to modify, update, or change this Order Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon being published on our website.