Orange Shade Halter Neck Embroidery Silk Long Gown

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COD Orders now not avalibale

Exchange & Cancellation Policy

At Stanwells Kids, we are committed to delivering a smooth and trusted shopping experience. If you face any sizing issues or receive a damaged item, the following policy outlines our guidelines for exchanges, refunds, and cancellations.

✅ Important Notes:

• Refunds are not offered under regular conditions (only under specific cases).

• For damaged or defective items, return must be initiated within 7 days of delivery.
  📦 A clear unboxing video is mandatory to claim a refund or replacement.
  ❌ Claims without video will be rejected.

• For minor transit damage (e.g., a pearl has come off, embroidery bead/thread broken):

  • Must be reported within 48 hours of delivery.

  • A video showing the issue is required.

  • ✅ Stanwells Kids will repair and resend the item without compromising original quality.

  • 🚚 Stanwells Kids will bear both-way transit costs in such cases.

• Reverse shipping charge of ₹100 applies for exchange requests (if pickup is available).

• Gift vouchers and shipping charges are non-refundable.

• Customized products:

  • ❌ Not eligible for exchange or return

  • ❌ Not eligible for discounts

• Products must be unused and unwashed with original tags and packaging intact.

• Washed or worn items will not be accepted.

• 📞 Contact for support:

  • +91 9846256563 / +91 9539996641

  • ✉️ info@stanwellskids.in

❌ Non-Exchangeable / Non-Refundable Products:

• Certain heavy products

• Ready to Ship items

• Lucky Sizes items

• Customized or Personalized products

• Couture Collection Products:
  For products under the Couture Collection category, exchanges are only allowed for fitting issues. The item can be exchanged for the same design in a different size. Exchange for a different design is not applicable.

📏 Please double-check size charts, product descriptions, and delivery times before placing your order.

🔁 Exchange Policy

• Requests must be made within 7 days of delivery.

• Products must be in original condition with tags and packaging intact.

• Request an exchange by:

  • Filling out the online exchange form (link to be provided), or

  • Emailing info@stanwellskids.in with:

    • Order ID

    • Reason for exchange

    • Clear photos or a video (if applicable)

• Accepted reasons include:

  • Size issues

  • Wrong item received

  • Damaged/defective product

💸 Exchange Terms & Charges:

• Reverse Pickup Charge: ₹100 (waived if self-returned)

• If reverse pickup is unavailable in your area, you must self-return the product and share the tracking ID.

• If the exchange item is of lower value, the balance will be issued as a gift voucher (valid for 3 months).

• Gift vouchers and discount codes cannot be used on exchange orders.

• Couture Collection: Size exchanges only; no design change permitted.

• Some heavy items are limited to same-item exchange only.

💰 Refund Eligibility

Refunds are applicable only if:

• The item received is damaged, defective, or broken

• You received a wrong product or the item is not as described

❗ Please note:

• Gift vouchers are non-returnable

• Shipping and self-return courier costs are non-refundable

⏳ Refund Process & Timeline:

1. Returned product will go through a quality check.

2. Allow 7–10 days for the return to reach us.

3. Refund will be processed within 7–15 working days after approval, to the original payment method.

❌ Order Cancellation Policy

• Orders may be cancelled within 5 hours of placement.

• Once production has started, cancellation is not allowed.

• If cancelled after 5 hours but before production, a 5% transaction fee will be deducted from the refund.

• If cancelled after production (valid emergencies only), a 7% restocking fee will apply.

• No cancellation for:

  • Ready to Ship items

  • Lucky Sizes

  • Customized items

⚠️ Disclaimer

• All photographs may slightly vary in color from the actual product due to lighting conditions or screen settings.

• Product embellishments such as embroidery, beads, or stones may slightly differ in placement, as many items are hand-crafted.

• Minor irregularities in finish are not considered defects but a part of the product’s uniqueness.

📩 Need Help?

For any assistance, contact us:

📞 +91 9846256563 / +91 9539996641
📧 info@stanwellskids.in